Customer Liaison Officer

The Company

Our client was founded over 20 years ago and offer bespoke property solutions aimed at ensuring the efficient operation of residential and commercial buildings. They provide a range of planned and reactionary services including internal and external repairs, energy upgrades, gas-related services and planned installations. They have received numerous awards, ranging from recognition for innovative services to sustainability and take pride in celebrating the accomplishments of their team members.

The Project

As an experienced Customer Liaison Officer, you will be working across a number of social housing sites in the Grimsby area, supporting residents while planned maintenance works are being carried out on their properties. Works will; include kitchen & bathroom upgrades, window & door replacement, rewiring and external refurbishments. You will be the first point of call for tenants and work closely with the site managers, contractors and the client to ensure everything runs smoothly and a high level of service is provided.

Requirements

For this role you should hold the experience below as a minimum;

* Full drivers' licence
* Strong communicator and skilled at building relationships
* NVQ in Customer Care or Customer Service (preferred but not essential)
* Previous experience in a similar role or within the housing / social housing sector



The Role

* Job Title: Customer Liaison Officer
* Job Type: Permanent
* Project: Planned Maintenance Works to Social Housing
* Reporting to: Regional Customer Service Manager



Duties

* Minimising and managing complaints
* Coordinating the access of trades people
* Update trackers with customer information
* Liaise with customers to discuss their needs
* Admin and answering queries by email and phone
* Maintain up to date records of documents, including complaints and compliments
* Responsible for keeping lines of communication open between all parties to ensure the smooth running of the works
* Named point of contact between tenants and contractors, providing regular updates to both parties and managing expectations





This is a permanent position with a competitive salary on offer for the successful candidate. For more information or to apply please contact James Shorte - Associate Director or Jenny Reid - Business Development Manager at Caval on 0113 203 1245